Contact Us
FAQ- Frequent Asked Questions /Returns/ Exchanges
FAQ :
Can I modify/cancel my order after it had been placed?
Because we process and ship our orders quickly, you have 1 hour after you have submitted your order to cancel it or change it. If you are not able to do it on your account, contact: mycutebowscontact@gmail.com and we will assist you with the modification of your order.
Do you do price match?
Unfortunately, we do not. Our prices are reasonably set.
How many coupons can I use per order?
You can use 1 coupon code per order. The system does not accept combined coupons.
What forms of payments do you accept?
We accept all major forms of credit cards including Visa, Mastercard, American Express and Discover. We do not see your card numbers when you check out.
Do I have to create an account to make a purchase?
No. Without an account, you are not able to view order status, past orders, etc. We highly recommend you create an account for your own convenience.
Shipping-
Orders are processed quickly. They ship out within 2 business days from Roseville CA. Average time it takes a package to get to its destination is about 2-7 days. It may vary on holiday seasons.
Do you ship international?
At this time we ship to U.S only.
Order Status/ Tracking-
You will recieve an order confirmation with an order number, acknowledging your order has been placed. If you have not recieved an order confirmation email shortly after placing your order, please first check "my account" under order status, if you do not see it there or you do not have an account with us, check your email spam folder before contacting us at mycutebowscontact@gmail.com and we will be happy to help you check the status.
Pricing, Errors and Site Content:
Site content, including promotions and pricing, may be changed at any tie. We reserve the right, at any time in our sole discretion , to: modift, suspend or discontinue any service product , price, or promotional offer through the site with or without notice.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).
Why Was My Order Cancelled?
After you place an order, we have to verify and authorize all of the information that you have provided to us. In rare circumstances, authorization to process your order may fail or be delayed. If it fails, or if changes to our inventory occur that affect your order during a delayed authorization, we must cancel or modify your order. We will send you an email to notify you of any cancellations or updates as soon as they occur. For further questions, contact us at mycutebowscontact@gmail.com .
Privacy Policy:
When you purchase something from our store, then shopify stores your credit card data to complete your purchase transaction. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). After that is complete, your purchase transaction information is deleted.
-PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. -For more insights, you may also want to read Shopifys Terms of Service (http://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
-Email marketing. With you permission, we may send you emails about our store, new products and other updates.
How do I withdraw my consent?
If after you opt-in, you changed your mind, you may withdraw your consent for us to remove you from our contact list, to no longer send you any promotions, new products or newsletter, etc. You can do that by contacting us at : mycutebowscontact@gmail.com .
Return Policy:
We hope you love what you ordered, but if not, you can return most of our merchandise We gladly accept returns or most new, unused items in their original condition, including tags and other item packaging.
-Returns must be made within 30 days (excluding seasonal products) from the date an order was placed.
-Seasonal items must be returned 10 days before the holiday or only 50% of the original price will be refunded.
-Sale items are FINAL sale and will NOT be refunded.
-We DO NOT refund items that have been WORN or WASHED.
-Defective items should be reported within 4 days of receiving the package.
-Damaged/defective items will be replaced or can be returned for refund only if they are UNWORN and UNWASHED in their original packaging.
-Orders that are refused after we have shipped them or are returned to us because you were unavailable for delivery are treated and processed as returns. Shipping charges for these orders are not refunded.
-Orders that are returned to us with insufficient addresses or incorrect addresses are treated and processed as returns. We will try contacting you for an accurate address, and you will be charged additional reshipping fees.
-We are not responsible for returns that are not received. Please get a tracking number for returning a package.
-We do not return/refund shipping and handling fees for returned packages.
-Please mail your returns to:
1860 Sierra Gardens Dr. Roseville CA 95661 Po Box #160
-Please allow 1 week after we receive the items for processing Exchanges or Returns.
Exchanges:
-If you received your order and would like to exchange it for another product, you can email us at: mycutebowscontact@gmail.com . We will send you an exchange form to include in you return package, including detail as to what colors, sizes, quantities and item number you would like to change it to.
-If the product that is being exchanged exceeds the original amount of the initial price, the buyer will be contacted for the difference.
-Reshipping fees apply, even if the initial order was shipped for free.
Contact Us:
If you have a question about shopping and/or orders placed on our website, you may reach our customer support by email at mycutebowscontact@gmail.com
Why am I not getting a reply by email?
Make sure you are not replying to donotreply@ addresses, and or invoices, or status updates. Email us directly at: mycutebowscontact@gmail.com . We try answering emails quickly, so you should hear back from us within 24 hours and on weekends/holidays, up to 72 hours.
We hope you are happy and satisfied with our handmade bows!
If you have any other questions, feel free to email us at mycutebowscontact@gmail.com. We will be happy to answer any of your questions! Have a Fabulous Day!
Mycutebows.com has the right to all of these detailed Terms of Services listed above in every category, as of 9/6/2017