Refund policy

Returns:
We hope you love what you ordered, but if not, you can return most of our merchandise We gladly accept returns or most new, unused items in their original condition, including tags and other item packaging.

-Returns must be made within 30 days (excluding seasonal products) from the date an order was placed.

-Seasonal items must be returned 10 days before the holiday or only 50% of the original price will be refunded.

-Sale items are FINAL sale and will NOT be refunded.

-We DO NOT refund items that have been WORN or WASHED.

-Defective items should be reported within 4 days of receiving the package.

-Damaged/defective items will be replaced or can be returned for refund only if they are UNWORN and UNWASHED in their original packaging.

-Orders that are refused after we have shipped them or are returned to us because you were unavailable for delivery are treated and processed as returns. Shipping charges for these orders are not refunded.

-Orders that are returned to us with insufficient addresses or incorrect addresses are treated and processed as returns. We will try contacting you for an accurate address, and you will be charged additional reshipping fees.

-We are not responsible for returns that are not received. Please get a tracking number for returning a package.

-We do not return/refund shipping and handling fees for returned packages.

-Please mail your returns to:

1860 Sierra Gardens Dr. Roseville CA 95661 Po Box #160

-Please allow 1 week after we receive the items for processing Exchanges or Returns.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mycutebowscontact@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mycutebowscontact@gmail.com and send your item to: 1860 Sierra Gardens Dr. Roseville CA 95661 Po Box #160

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1860 Sierra Gardens Dr. Roseville CA 95661 Po Box #160

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges:
-If you received your order and would like to exchange it for another product, you can email us at: mycutebowscontact@gmail.com . We will send you an exchange form to include in you return package, including detail as to what colors, sizes, quantities and item number you would like to change it to.

-If the product that is being exchanged exceeds the original amount of the initial price, the buyer will be contacted for the difference.

-Reshipping fees apply, even if the initial order was shipped for free.

If you have a question about shopping and/or orders placed on our website, you may reach our customer support by email at mycutebowscontact@gmail.com

Why am I not getting a reply by email?

Make sure you are not replying to donotreply@ addresses, and or invoices, or status updates. Email us directly at: mycutebowscontact@gmail.com . We try answering emails quickly, so you should hear back from us within 24 hours and on weekends/holidays, up to 72 hours.

We hope you are happy and satisfied with our handmade bows!

If you have any other questions, feel free to email us at mycutebowscontact@gmail.com. We will be happy to answer any of your questions! Have a Fabulous Day!